The parts weren’t coming from Denver this time

I needed to order new parts and shop supplies for the HVAC company where I work.

As the shop manager, it is my responsibility to order the right supplies from week to week.

There are many items that we keep regularly stocked like air filters, hose lines, and ductwork supplies. Wait also keep several different heaters and air conditioners in the stockroom. I ordered all of our parts from a Denver supply company. They are the biggest place in Colorado for HVAC supplies, heaters, and AC accessories. It’s a three-hour drive from Denver to my shop location, but my order is always delivered on Monday mornings. As long as I place the order before Friday at 3 p.m, I get all of the HVAC supplies by 9 a.m. on Monday. Last week I ordered a special compact boiler for one of my commercial customers. The compact boiler installation was scheduled for Wednesday morning. When the item didn’t arrive from the distributor, I immediately contacted the Denver supplier. The lady on the phone apologized for the delay. Unfortunately, that particular compact boiler had to be sent from the Sacramento location and it was going to take an extra day. The receptionist claimed she sent an email on Saturday morning, but I didn’t receive any correspondence from the company. The compact boiler arrived on Tuesday as promised. I looked in my spam folder later that week and I found the email from the supply company. They did send a letter on Saturday morning, but it never made it to my desk.

 

 

furnace company Denver Colorado